Returns and Refunds. No Problem

We're so confident you'll love Pojie, if you're not completely satisfied, just send them back within 30 days of receipt for a refund (excluding shipping).

Please contact Support at 843-410-4977 or support@stringadvantage.com to obtain an RMA (Return Merchandise Authorization) number and a support specialist will provide shipping instructions.

*Note: the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods or provides tracking information. The cost of returning the item is your responsibility.  

StringAdvantage, LLC warrants its products for 90 days against defects in workmanship or materials. Please understand the Pojie is a consumable product and is subject to wear in normal use; this is fundamental to the function of the Pojie units. The warranty does not cover normal wear and tear, or damage due to accident, abuse, misuse, modification, water, pets, children, or ‘ Acts of God.’

We believe in our products and want to provide you with a replacement, if needed, but we have to know about the problem while the product is still under warranty. If we replace a product for you, the replacement assumes the remaining warranty on the original product or is warranted for 45 days from the date of replacement, whichever provides you with a longer period of coverage.

Please don’t hesitate to let us know if you are having a problem with our products. 

StringAdvantage’s warranty is limited to our product only. Our warranty does not cover the replacement or repair cost of any third-party products, accessories, devices or personal property.

Our warranty only extends to the original owner, beginning on the day of purchase, and only to products purchased from our website or an authorized dealer. Products purchased from any auction, warehouse or discount site do not carry the StringAdvantage Warranty.

For example…If you buy it on Ebay, Amazon or Timmy the tennis guy….it’s all on you.

Sorry, but under no circumstances can we grant a warranty request without a dated proof of purchase (receipt) from our website or an authorized dealer. It’s not that we don’t trust you, but memory is notoriously fallible, time flies, and counterfeits can be pretty darn convincing.

Unless a product is no longer available, your replacement will be an identical product to the original. If an identical product is no longer available we will send you the closest product available in terms of performance, reliability, appearance and functionality to the original product.

Once StringAdvantage takes possession of a replacement product or part it now becomes our property.

This warranty is void if you modify the product or is placement outside the bridge of the racquet.

In other words, If you or your stringer place it on top of your racquet or on the outside of the frame and it scrapes the courts surface…. Oops, but its not covered.

If a product arrives defective or you tell us about the problem within 30 days of purchase, we’ll pay for shipping both directions. If you tell us about a problem after 30 days of purchase – no matter when the failure arose – you’ll be responsible for returning it to us, prepaid, prior to the replacement being shipped. We’ll pay for shipping the replacement back to you.

If you request a warranty replacement in a country that is different than where you originally purchased the product, you will be responsible for all customs, duties, V.A.T. and other associated taxes and shipping charges.

If you purchased your product anywhere other than StringAdvantage, or you purchased it from StringAdvantage more than 30 days before the date of the warranty claim, it will have to be returned to us prior to the replacement being shipped.

Contact us for additional instructions on how to obtain warranty service.

This privacy policy discloses the privacy practices for String Advantage. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

Orders 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Surveys & Contests 

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.